Terms and conditions

By using the website of Di Lorenzo Caffé Pty Ltd, trading as Di Lorenzo Coffee (“we”), you agree to the following Terms of Use. We may update these Terms from time to time, with no prior notice, as part of our continual effort to deliver quality services to you.

Accuracy of information

We do their best to maintain the accuracy of information and accuracy of products as depicted on our website, availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on wrong information.

 

Shipping

We work with delivery partners to post goods ordered from our website - Australia Post for domestic orders and DHL for international orders. We make every effort to ensure that your goods are packaged with care before it is posted through our chosen delivery partners. We are not responsible for late delivery of goods, any damage to or loss of goods during delivery.

 

Returns, refunds and exchanges

 

It is important for us that you are satisfied with your Di Lorenzo Coffee purchase. As most of the items in our shop are sealed fresh produce, we may not be able to organise an exchange or refund in all circumstances. Please note that purchased items may look different from pictures on this website. 

If you are not happy with your purchase, please email us at sales@dilorenzocaffe.com

 

Based on the circumstances, the refund may be for the partial or full cost of your online purchase. This may be in the form of an online store credit and may not include the delivery costs.

 

Product returns and exchanges are only available for orders delivered within Australia. All products must be returned sealed as soon as possible following the purchase. Products must be packed appropriately to avoid in-transit damage. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality control. Returned product postage will be at our discretion.

Pricing

All prices are in Australian dollars (AUD) unless otherwise stated.

 

GST

Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Di Lorenzo Coffee include GST where applicable. Di Lorenzo Coffee will issue a Tax Invoice for all purchases. GST means the Australian goods and services tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.

Method of online payment

PayPal and Stripe

Cancellation policy 

 

Online purchases through our website are generally processed within 1 to 2 business days. If you would like to cancel a purchase, please email us early to sales@dilorenzocaffe.com

Copyright

 

All material provided about Di Lorenzo Coffee is copyright to Di Lorenzo Caffé Pty Ltd and is to be used for personal reference only.

Di Lorenzo Caffé Pty Ltd 
ABN 42 103 600 040

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© Di Lorenzo Coffee 2020